Friday, July 10, 2009

Review a local, transactional e-commerce site

Posted by Poh Sin at 11:30 PM


AirAsia has expanded since 2001 and it is the leading low fare airline in Malaysia, and even in the whole Asia. It operates more than 400 flights daily from hubs located in Malaysia, Thailand and Indonesia. In order to save cost and convenience for potential customers, AirAsia always encourage people to reserve and purchase the flight ticket through their website, AirAsia.com.

I believe, all of us agree that AirAsia website is one of the most visited ecommerce website for Malaysian. AirAsia use internet as one of its sales medium by providing the customer the service of booking and making payment online.

Customer can pay via credit card, direct debit, debit card (Visa Electron & MasterCard Synergy) and American Express for the booking the made. Besides Malaysia, Airasia also provide booking and payment method in other countries such as Brunei, China, Indonesia, Philippines, Singapore, Thailand and Vietnam.


How To Book
  • Online booking provided by AirAsia is issuing ticketless booking method instead of traditional tangible air ticket method. AirAsia will issue a Booking Number to the customer after the booking had been confirmed by both parties.
  • Next, a Flight Itinerary with your travel details will be emailed or handed to you after you have made payment. It is important to provide AirAsia with your latest contact details so that you can be reached if there is any changes to your itinerary.
  • Furthermore, customers do not have to bring their Flight Itinerary for check-in. All they need to remember is their Booking Number, or mention their name. However, to secure this system, AirAsia require customers to show their identity card or passport for identification and check-in purposes.
It is so much more convenient and easier to travel this way. There is no need for tickets, all we have to do is just to bring our identification card or passport and we will be on our way to the desired destination. More importantly, it helps AirAsia to keep their costs low so that they can pass on these savings back to the customers by providing low fares ticket.





The website of AirAsia is providing the following services and info such as promotion news, search engine, membership, updated news about travel and flight, bookings, flight info, products and shopping, travel services, corporate services, company background and customer services.

Besides that, AirAsia show their website 3 available languages which are English, Malay and Chinese. And the country that customers can choose are 19 in total.

 

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