E-Commerce World

• Online booking provided by AirAsia is issuing ticketless booking method instead of traditional tangible air ticket method. AirAsia will issue a Booking Number to the customer after the booking had been confirmed by both parties.

• Next, a Flight Itinerary with your travel details will be emailed or handed to you after you have made payment. It is important to provide AirAsia with your latest contact details so that you can be reached if there is any changes to your itinerary.

• Furthermore, customers do not have to bring their Flight Itinerary for check-in. All they need to remember is their Booking Number, or mention their name. However, to secure this system, AirAsia require customers to show their identity card or passport for identification and check-in purposes.

In this new era, Malaysia education is trend to improve. E-learning has become more and more popular in Malaysia.Most of the universities and colleges have started to implement e-learning in education. The first university which use e-learning is MARA University of Technology (UTM) in year 1997. However, they are still lacking knowledge and skill about e-learning. After 1998, E-learning system is becoming more famous than before. Government is approaching this e-learning system to university to run this program.

Pros

From the students' perspectives, e-learning is convenient to them. The courses are portable and available all the time. Student need not have to go around the world to take the course. Moreover, student can access an online course at the time and place that is most convenient to you. Student can move around, be transferred anywhere in the world or travel extensively and still access online classes.

Another advantage of e-learning is its time flexibility. Student can 'attend' lectures at anytime, anywhere that they wish to be, provided they must able access to internet. Furthermore, the students can also get the online resources easily, such as lecture notes, tutorial questions , additional notes; and communicate with their lecturers.

Cons

On the other hand, there are disadvantages using e-learning. One of the disadvantages is lack of face-to-face communication with teachers contributes lack of understanding between a student and a teacher. Besides, some students learn better in a traditional classroom. They need the live interaction with an instructor and other students. E-learning may try to simulate classroom interaction, but they cannot duplicate it. In order to succeed at e-learning, students have to have some specific skills. they have to be self-motivated, responsible for their own learning and have good time management skills. If not, they might be hardly to catch up syllabus.

In conclusion, there are disadvantage and disadvantage to e-learning. Students are requiring identifying and overcoming the entire problem in order to make decision on taking e-learning.

E-Government is the use of IT and e-commerce to provide access to government information, services and interacts with people in order to increase efficiency, convenience and accessibility of public sector services to individuals, business partners and its internal operation.

Malaysia’s electronic government (e-government) initiative began in 1997 with the launch of the Multimedia Super Corridor’s (MSC) E-Government Flagship Application. This implementation has improved the convenience, accessibility and quality of policy development in Malaysia. Besides, it also provides effectively and efficiently delivering services and responsive that requirement to citizen in Malaysia.

The Electronic Government Flagship Application is divided into 7 pilot Flagship Applications which include:

1. Electronic Procurement (eP)

An system enable suppliers to supply goods and services to the government efficiency through the ICT system including the goods advertising and deliveries.

2. Electronic services (E-Services)

E-services can conduct the transactions with Government agencies, such as the Road Transport Department (RTD) and private utility companies such as Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TM) through various convenient channels such as the internet. This system can help in solving the traffic jams and queuing problems.

3. Project Monitoring System (PMS)

This system is used to monitor the implementation of government’s development projects from the high-level management down to activity levels. This enables government agencies to have a better management and access information.

4. Electronic Labour Exchange (ELX)
This project provides a one-stop job search and job advertisement platform for Malaysian jobseekers and employers.

5. E-Syariah
This is a management system that integrates the process which related to the syariah courts. They able to improve the quality of services, productivity and efficiency of the Syariah court through country. It consists of Syariah Court Management System, Office Automation System, E-Syariah Portal, Syarie Lawyers Registration System and Library Management System.

6. Generic Office Environment (GOE)
The purpose is to introduce a fully integrated, distributed and scalable office environment that leverages use of Multimedia information technology. This will allow efficient communication, allowing collaboration across all workers, and ensuring right information reaching the right people in a timely manner.

7. Human Resource Management Information System (HRMIS)

This project provides a single interface for government employees to perform human resource functions effectively and efficiency. It also helps to standardize all human resource processes for federal state, statutory body, and local authority services.

Citizen's Adoption Strategies

Generally, E– Services has emerged and become gaining attention and importance for the citizen. Moreover, governments all over the world are developing information systems and electronic services that have the capacity to meet the citizen’s needs and demands. Thus, government should encourage citizen to use their services through internet. Government should guide and control the transformation of government into e-government rather than just focusing on introduction of ICTs. Meanwhile, the use of ICT to strengthen the involvement of citizens and businesses in public decision must be progress at the same time. Beside that, the successful of implement the E-Government in Malaysia is a way to determine Malaysia’s progress towards the vision 2020. The strategies of e-government in Malaysia can help to improve the legislation on personal data protection, privacy, and security that can protect citizen’s private information.